The Federal Consumer Protection Law establishes as basic principles of consumer relations:
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Protection of the life, health and safety of the consumer population of the consumer.
Adequate and clear information about the different products and services.
The effective prevention and reparation of patrimonial and moral damages, individual or collective, guaranteeing legal, economic,
administrative and technical to consumers.
Provision of information and facilities to consumers and
consumers for the defense of their rights.
Protection against misleading and abusive advertising.
The real and effective protection in transactions carried out through
any technology and the proper use of the data provided.
Respect for the rights and obligations derived from the relationships of
consumption.
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1. Respect for the legally established maximum prices.
Article 8
The consumer population I consumers have the right to respect the maximum prices established in terms of the Federal Law on Economic Competition, as well as the prices and rates that are determined by the competent authorities.
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2. You can contract additional services voluntarily and not required by the provider.
Article 10
Suppliers may not provide additional services to those originally contracted that have not been expressly requested or accepted by the consumer.
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3. Respect for the personal integrity of the consumer population.
Article 10
“It is forbidden for commercial or service establishments to carry out actions that threaten the freedom, security or personal integrity of consumers, under the pretext of registration or investigation.
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"Consumers will have the right to reparation for moral damage and compensation for damages caused in the event that the offense charged is not proven."
Do not allow them to violate your personal integrity. Assert this right.
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4. Receive proof of business operations.
Article 12
"The consumer has the right to demand notes, invoices, receipts or proof of the commercial operations carried out."
Suppliers and suppliers of goods or service providers have the obligation to deliver proof of the operations carried out, stating the date, concept, amount, address of the supplier and tax identification card.
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5. Right not to receive advertising information.
Article 17, 18 and 18 bis.
"The consumer has the right to demand that suppliers use information for advertising purposes, not be disturbed in their home, workplace, email address or other means to offer goods or services and that they do not send advertising, as well as that the information relating to it is not assigned or transmitted to third parties.
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"The Attorney General's Office may keep a public record of consumers who do not want their information to be used for advertising purposes."
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6. Request the intervention of the Attorney General's Office when your interests and rights are affected.
Articles 20, 21, 24 and 97.
"Any consumer has the right to report violations of the law, through the presentation of complaints and reports."
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The Prosecutor's Office has functions of administrative authority and is in charge of promoting and protecting the rights of consumers, as well as being empowered to seek and represent their interests individually or in groups before the competent authorities.
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It defends you from providers and service providers who want to commit abuses against you. Demand compliance with your rights contained in the Federal Consumer Protection Law.
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7. Receive sufficient and truthful information about the products purchased.
Articles 32, 33 and 34.
“When acquiring a product or contracting a service, the consumer has the right to have the information and advertising be:
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“True, verifiable and free of texts, dialogues, sounds, images and other descriptions that lead to error or confusion; In the case of imported products, their origin, places where they can be repaired, instructions and guarantees will be stated. The data of national and foreign products will be expressed in Spanish and prices in national currency. "
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For your greater security, before purchasing a product, check that the necessary information appears in the instructions and that the article is marketed in registered establishments.
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8. Receive information that warns about the risks and dangers of the products.
Article 41
"In the case of dangerous products, the instructions must be included that warn about their harmful characteristics and explain the recommended use or destination, as well as the possible effects of their use outside of them."
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Read the instructions for use carefully and make sure not to expose your health or physical integrity when using a new product.
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9. Acquire the products that are in stock, without refusal or conditions of sale.
Article 43
"Neither the supplier nor its dependents can deny the consumer the sale, acquisition, rental or supply of goods or services."
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No supplier or supplier may condition the sale, acquisition or rental of a good or service.
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In the case of services, the providers that offer different plans and modalities, must inform the characteristics, conditions and total cost of each one of them.
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You have the right to choose the products you want, with the prices and presentations that suit you.
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10. Participate in the benefits stipulated in promotions and offers.
Articles 46, 47, 48, 49 and 50
"The consumer has the right to enjoy the benefits of promotions and offers and demand their fulfillment during the validity or existence of the promoted good or service."
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Before buying make sure that an offer or promotion really benefits you; compare prices, presentations and qualities. If you benefit from a special price or discount, read carefully the terms and conditions established by the suppliers, and if they do not respect the commitments, go to Profeco to demand compliance.
11. When the purchase has been made outside the commercial premises and it is decided not to acquire the good or service, the operation may be terminated within five business days from the delivery of the good or the signing of the contract, the latter to happen.
Article 56
“The consumer has the power to revoke a contract without any responsibility during the five business days following the delivery of the good or the signing of the contract, whichever is the last. The revocation renders the operation ineffective, and the supplier must reimburse the consumer for the price paid. "
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Don't let them force you to buy the products. In case they do not agree to cancel the deal or want to charge you unjustified costs, go to Profeco.
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12. Have available information on the prices of services.
Article 57
“The consumer has the right to have the prices and rates of the main services offered in all service provision establishments displayed to the public. The prices of the other services must be available. "
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Avoid being surprised with additional charges, demand information about prices and what they include.
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13. Enjoy the services offered to the general public on equal terms.
Article 58
“The consumer should not be the object of any preferences or discrimination, except for fully justified reasons (that affect the security or tranquility of the establishment or its customers).
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"The provider may not deny or condition the goods or services to the consumer, nor may it apply or charge rates higher than those authorized or registered for the clientele in general, nor offer or apply discounts in a partial or discriminatory manner."
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All consumers have the same rights, do not allow injustices.
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It is forbidden to deny or condition entry to restaurants, shopping centers, shows, social clubs, etc., for reasons of gender, nationality, ethnicity, sexual preference, religious or other particularity.
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14. Rights of the consumer population with disabilities.
Article 58
"People with disabilities should not be subject to extraordinary or compensatory fees for using medical, orthopedic, technological, educational or sports equipment necessary for their personal use, including the guide dog in the case of the blind."
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15. Rights of the consumer population with disabilities.
Article 58
"Neither the provider nor its dependents can condition or limit the use of the goods and services they offer to people with disabilities, and they must have the devices and implements determined by the legal provisions."
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16. Receive quality in the repair service with the use of appropriate parts and spare parts.
Article 60
"When requesting repair or service, the consumer has the right to demand that new and appropriate spare parts be used for the product in question, and may expressly authorize the use of others." If they are subject to the mandatory compliance standard (Official Mexican Standard) and do not comply with the requirements, the consumer may demand the expenses that they prove to have made and, where appropriate, a bonus.
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Do not accept spare parts of dubious and poor quality brands that do not correspond to the original parts that are replaced.
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17. Receive compensation for products that are damaged when receiving maintenance.
Article 61
"If due to deficiency in any maintenance or repair service, the good is lost or suffers total or partial deterioration, the consumer is entitled to receive a bonus for the damage suffered corresponding to 20% of the price paid."
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Do not allow them to abuse your good faith, demand compensation for the property affected.
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18. Receive clear and sufficient information about the acquisition of timeshares.
Articles 64 and 65
The provision of the timeshare service consists of making available to a person or group of people, the use, enjoyment and other rights that are agreed on a good or part of it, for agreed periods, by paying an amount, without that, the domain of these is transmitted.
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“The sale or pre-sale of a timeshare can only be started if the contract is previously registered with the Attorney General and specifies:
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- Name and address of the provider;
- Place where the service will be provided;
- Clear determination of the rights of use and enjoyment, including the
periods;
- Cost of maintenance expenses;
- Exchange options and if there are additional costs to do it; Y
- Description of bonds and guarantees. "
19. Receive detailed information on conditions and terms of credit operations.
Article 66
In all credit operations, the consumer population must be informed:
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- Counted price;
- Total amount to be paid for the good on credit;
- Number of payments and periodicity;
- Amount of interest to be paid in each period;
- Number of payments and periodicity;
- Reduction of interest for advance payment;
- Date of delivery of the product or of the provision of the service.
Review the commitments you make when buying in installments. Do not accept charges or unjustified delays.
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20. Fair conditions in the collection of interest for credit purchases.
Article 69
"In the cases of sale or contracting of a good or service, if the price was agreed on credit, the interest will be incurred only on unpaid balances and its payment may not be required in advance, only for expired periods."
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Do not pay more for the interest than for the value of the product, go to Profeco if the interest damages your economy. Once the deal is done, it is not allowed to change the payment conditions. Demand compliance with the contract if they intend to charge you more or modify the agreement.
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21. Fulfillment of the delivery of real estate.
Articles 73, 74, 75 and 76.
"Suppliers must carry out the physical or actual delivery of the property that is the subject of the transaction within the term agreed with the consumer and in accordance with the previously established specifications."
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Before signing a male contract, go to the Federal Consumer Prosecutor's Office or call the telephones 5568 8722 or 5211 64 14, in the DF, and 01 800 903 13 00 (interior of the country).
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22. Receive guarantees in clear and precise terms.
Article 78
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"The guarantees of the products and services must be granted in writing, clearly indicating their duration, conditions and mechanisms to make them valid, as well as the addresses of the service centers for the repair of the good."
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Demand and keep the guarantees of the products you purchase.
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23. Rescind the contract when the products purchased have manufacturing defects or hidden defects.
Article 82
“When a good is acquired and, without knowing it, it presents a defect that diminishes its quality or possibility of use, or does not offer the security that given its nature is expected of it, the consumer may choose to return the good or service or the termination of the contract. "
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If the purchased good has been repaired and does not work properly, demand the exchange of the product or the return of your money.
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24. Receive the information on the adhesion contracts written in Spanish and legible with the naked eye.
Article 85
"The adhesion contract is the document unilaterally prepared by the supplier, which establishes the applicable terms and conditions for the acquisition of a product or the provision of a service, for its validity, it must be in Spanish, with legible handwriting and of uniform size.
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The adhesion contract may not contain disproportionate benefits paid by the consumer, unfair or abusive obligations, or any other clause that violates the Law. "
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Carefully read the clauses of the machote contracts before making the purchase, if you have doubts, get advice at the Profeco Delegation closest to your home, or call the telephones 5568
8722 or 5211 6414 in the DF and metropolitan area or 01 800 903 1300 (rest of the country).
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25. Receive a refund when more than the maximum price is paid.
Article 91
"Payments made in excess of the maximum price determined or, where appropriate, stipulated, are recoverable by the consumer."
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Demand reimbursement when you mistakenly overpay.
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The provider or the supplier has the obligation to return your money to you.
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26. Replacement of the product when the content is less than that indicated on the packaging.
Article 92, Section I
"The consumer has the right to the replacement of the products, to the refund of the amount paid and, to a bonus when the net content of a product or the quantity delivered is less than that indicated on the packaging."
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If you buy products by the kilo or by the liter, pay just for the quantities purchased, do not allow excessive charges, make sure that the packaged products are not half empty.
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27. Replacement, bonus or refund, if the products do not meet the quality, brand or specifications offered, or do not comply with the official Mexican standards.
Article 92, Section II
If you bought a product that is in poor condition or is of poor quality, request that it be repaired or replaced.
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